I have a problem, a really big problem actually. I get too many ideas and 99% of them are really bad. I know that it might sound like 1st world problem but it can get challenging when there is just too many.

So my challenge is not to create new ideas. I just get so many ideas that I need constant support to qualify which ones are usable and which ones are trash. After all, they are my ideas and surely I do think that they all are great.

So in order to fix this, I have created myself a 5 step system:

1. Find the spot where your thoughts can “breath and air out”. For me that is at the gym, in the stretching room. I just lie on the floor and think about stuff. Maybe this is not the way how to go to the gym but for me it is a great way to organise my thoughts.

2. Write all of your ideas on your phone. For this one I like to use either Evernote or the memo of the phone. I just write everything down in bullet points and not really then forget it.

3. Return to your ideas the next day and see if it still makes sense. If so, try to think a bit further.

4. Find a trustworthy somebody to bounce the ideas with who does not say as the first thing “well that sounds stupid!” or so. For me this person is my wife and couple of my friends.

5. If the feedback is positive, find people to join you and develop the idea further to something that can be done. Your idea might develop to a direction what you did not expect but I´ve always said that ideas are worth of nothing, only execution counts.

I have heard way too many times somebody saying “I had exactly the same idea just a year ago” when a new successful startup comes up. So my advice for you is that next time when you get an idea, just do something about it! Otherwise you will regret it for the rest of your life.

Creating new services is crucial for continuous increase in value creation. Services should be always based on customer needs but gaining the information what the customer actually wants has been always a paradigm and challenging to realise. Traditional way to do this has been customer research where customers are asked what they want, either directly or indirectly. Problem with this approach is that customers might not know themselves what they really want since it is challenging for them to see beyond the services they receive currently.

Good examples of this development are for example Henry Ford who said that if he would have asked customers what they want, the answer would have been “faster horses”. Another example is Nokia who had the technology for touch screen phones but didn’t proceed since the customer surveys showed that customers prefer long-lasting batteries instead of a touch screen.

“If I had asked people what they wanted, they would have said faster horses.”

— Henry Ford

However, technology and techniques have developed over the years and academic approaches such as service design have brought the ability and understanding of prototyping and testing with customers. So the underlying question is that where do the ideas come from? Ideas can be generated either internally or externally. It is noticed that the repletion of certain process over and over again brings up differentiating approaches to execute the same actions with different ways. So it can be said that everything starts with an exceptional individual who can see beyond the process. These individuals can be identified in different ways but most common way to see the is highly interested about the topic.

But still the challenge is first to identify these individuals, give them the instrument to communicate their ideas to the crowd and thirdly, motivate them to bring those ideas up. Grönroos has challenged the co-creation with customers and to some extend it can be said that If customers create the best services for themselves, where do we need companies?
Another interesting question is still why do customers participate? Why are they willing to spend any of the valuable time in order to create new services for themselves? Could it be some of the following:

Generating better services for myself / in general
Helping the favorite brand to get better
Shining amongst the other customers
Natural creation of ideas
Stress with the current situation

When these questions are answered, next question is that why do they do it for the exact company or would they be willing to generate new ideas on a “white label” basis? Do the generated ideas need to be executed back to the customers by certain companies or could it all be done by any player in the industry? What value does it add in either case and can the difference be measured? Stefan Stern collected a useful do's and dont's list for co-creation.

If customers are mainly meeting with companies employees, it could be also thought that the employees would have a better overview of possible ways to develop the business. This thought I base on repetition of customer meetings managed by the employees. Is the thought of possible increase in value creation the only reason why customer would participate in service innovation.
Is the industry in correlation of customers interest to participate in co-creation? Could the value creation in some industries be that irrelevant that the need cost of participation is higher than the estimated increase in value?

Retail banking is still considered from internal perspective as something extravagant but customers find it more as a bulk service that just help them reach their own future goals in their process. So does the participation actually increase value in the service that the bank offer or could it add value in customers end goal? If it is the end goal, how could those be identified and how else could the value add be measured other than by the customer himself?

I will start my research to gain understanding to these questions. If you are also interested about this topic, I would love to hear your thoughts. You can drop me a line mikko@riikkinen.com and lets discuss.

5 Steps to Solve Your Idea Problems

WHY DO CUSTOMERS PARTICIPATE IN CO-CREATION?